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Once we schedule your community for construction, we’ll send you an email notification that your neighborhood is open for reservations. That’s when you’ll have the opportunity to secure your $10 VIP reservation. As a VIP, your $10 reservation will cover your installation and your first month of service and will include additional perks like a priority installation (you’ll be among the first on your street to get service!) and exclusive up to date construction emails once we start building our network.
Alex was cool, pretty nice install I like that y'all buried the line ahead of the install and where able to use the fiber I had pre ran though the house. Service so far has been great only had some minor hiccups that caused some buffering. Issue seems to tracert to a static server (static.tachusfiber.net) packets time out on occasion after this hop After an ont reset everything is working pretty flawlessly though. 9/10 service 10/10 install
We are new customers to Tachus, but with everything we have found AMAZING customer service! When you call, you immediately get a person that knows technical details and quickly answers all your questions. The installer (Elvin) for the new line, went over and above to check out all of the options for the best placements for the best overall service. Elvin was completely informed and did a phenomenal job for installing our new line. Above all of this, Elvin was very friendly and easy to communicate with. Also, he stayed to be sure that all of our equipment connected properly and updates were complete, to be sure that we would get the optimal service from Tachus. We so appreciate the great customer service.
Excellent customer service by Danny Give me a call 45 minutes prior to coming out to the house. He walked me through all the steps that he’s gonna be doing. Performed them steps had no problems. Once he got done installing everything, he walked me through how to use the app. Insulation job was perfect.
Had our service installed last week. Communication with the home office for scheduling was great; we had to change the day of install and doing that was smooth and the office was very friendly. The team that ran the line up to the house on the outside was respectful of property and kept things clean and tidy; you can barely see where the line was laid. Our indoor installer was Michael and he was friendly, respectful of property, and the process was quicker than i thought it would be. He also made sure that the box was oriented the way i wanted in my makeshift media enclosure closet. Overall great experience, thanks Tachus!
Tyler Frazier was an outstanding install tech! Fast, efficient & friendly Excited for my Super Fast Fiber Internet!