Frequently Asked Questions

Click on a category below for answers to commonly asked questions.  If you don’t see answer to your question below, send us an email at info@tachus.com and we will respond shortly.

Registration and Sign Up

Why do you require a registration fee?

Building a fiber optic network takes a significant investment. We are asking for a small registration fee in hopes that those who register will become a customer if we install our network in their area.

What is my registration fee for?

The registration is our way to confirm that someone wants our service after we build our network in their neighborhood. We apply the registration fee towards the first service fee and waive the installation cost for those who register during the registration period.

What happens to my registration fee if I cancel my sign-up?

How many requests are needed before you open for registration?

Because no two neighborhoods are the same, each area has a different number of requests needed before we open it for registration.

My neighborhood is at 100%. Why is it still open for registration? Are you going to build our neighborhood?

Each neighborhood is located within a larger service area. Although your neighborhood is at 100%, we must reach 100% of the larger service area before the registration period ends to build your neighborhood.

What can I do to help get more sign ups or requests?

We appreciate you wanting to help. One of the more effective ways that we have found is to utilize Nextdoor.com. Use the Nextdoor button located at the top of each neighborhood list on our check availability page. Click on an area in the map to zoom into each neighborhood.

How many need to sign up before you will build it?

Because no two neighborhoods are the same, each area has a different number of sign ups needed before we open it for registration.

I am close to the blue line on your map. Why is service not available?

Although Tachus Fiber Internet has a fiber optic line near your location, we may not have any unused fiber optic lines available in that segment.

What is a service area?

My address is not found on your website. What should I do?

Is the sign-up process different if I live in an apartment or condo?

I have a landlord, how does the sign-up process work for me?

What happens if I miss the sign-up deadline?

Will I be able to change my Internet plan at any time?

Plans

Will I be able to use Wi-Fi with Tachus Fiber?

Are there any data caps on my internet connection?

Can I get fiber TV without Fiber Internet?

What channels are available and what additional entertainment options do I have?

Can I keep my existing TV service?

What is the maximum number of TVs I can connect?

As many TVs as you would like, depending on your hardware.

Does your TV plan include local channels?

Will Tachus Fiber have Video On Demand?

Installation

Can I build my own Tachus Fiber connection?

No, that is not an option at the current time.

Which devices will be installed with Tachus Fiber? What is included and what is additional?

If I need to change my appointment time, what do I do?

What will happen during installation? What will the wiring and equipment look like?

How do I schedule my installation?

Apartments and Condos

I live in an apartment or condo. Is the sign-up process any different?

I am the owner or property manager of an apartment or condo building. How do I bring Tachus Fiber to our building?

Fiber is being installed in my building. Will I need to do anything else to get Fiber?

Business Service

Can my business sign up for Tachus Fiber?

My address currently cannot get Fiber. When will it be available for my business?

You have completed the site survey at my business. When am I going to get installed?

Does Tachus Fiber have a small business product?

I just signed up. What happens next?

Are there any data caps on my Internet connection?

How can super fast Internet help my business?

How and when will I be billed?

You will be automatically billed at the first of the month for that month using the payment method in your account.

What payment options do I have?

Can I use my own router?

Can I set up a guest or public Wi-Fi network?

How many static IP addresses can I have?

What are static IP addresses?

I’d like to sign up, but I feel I need help to get the most out of Tachus Fiber. Do you offer managed IT services?

Basics

Why do you require a registration fee?

Building a fiber optic network takes a significant investment. We are asking for a small registration fee in hopes that those who register will become a customer if we install our network in their area.

What is my registration fee for?

The registration is our way to confirm that someone wants our service after we build our network in their neighborhood. We apply the registration fee towards the first service fee and waive the installation cost for those who register during the registration period.

What happens to my registration fee if I cancel my sign-up?

How many requests are needed before you open for registration?

Because no two neighborhoods are the same, each area has a different number of requests needed before we open it for registration.

My neighborhood is at 100%. Why is it still open for registration? Are you going to build our neighborhood?

Each neighborhood is located within a larger service area. Although your neighborhood is at 100%, we must reach 100% of the larger service area before the registration period ends to build your neighborhood.

What can I do to help get more sign ups or requests?

We appreciate you wanting to help. One of the more effective ways that we have found is to utilize Nextdoor.com. Use the Nextdoor button located at the top of each neighborhood list on our check availability page. Click on an area in the map to zoom into each neighborhood.

How many need to sign up before you will build it?

Because no two neighborhoods are the same, each area has a different number of sign ups needed before we open it for registration.

I am close to the blue line on your map. Why is service not available?

Although Tachus Fiber Internet has a fiber optic line near your location, we may not have any unused fiber optic lines available in that segment.

What is a service area?

My address is not found on your website. What should I do?

Is the sign-up process different if I live in an apartment or condo?

I have a landlord, how does the sign-up process work for me?

What happens if I miss the sign-up deadline?

Will I be able to change my Internet plan at any time?

Accounting and Billing

How do I sign in to manage my account?

What email address should I use to sign up for Tachus Fiber Internet?

What payment options do I have?

How and when will I be billed?

Will the monthly charges be billed to the credit card I used to sign up?

How much will my total bill be?

How much are the “applicable taxes & fees?”

Will I receive a paper billing statement?

No. You will not receive a paper bill.  You will receive an electronic copy of your billing statement each month.  This will be sent to the email address that you used to signup for Tachus Fiber Internet service.

How do I change my plan?

Please give us a call at 800.738.TACHUS.

What happens if my debit card does not have enough funds?

Will you suspend my service if I don’t pay?

I already have Tachus Fiber installed. How do I cancel?

Construction

Why are you in my yard without permission?

What are easements and rights of way?

I didn’t sign up for Fiber – why are you on/near my property?

How long will you be constructing in my neighborhood/city?

Why do you have so much construction in the first place?

Do you notify me before coming onto my property?

My yard is torn up after you constructed in my area – when will you fix it?

Will you move my flowers/potted plants/etc before you build in my yard?

Do you do construction on the weekends?

How can I talk to someone about issues related to the construction process?

I think my power/water went out because of work you guys did. What can I do?

Policies

Do I own this equipment? Do I need to return it if I cancel service?

What do I do with my equipment if I cancel service?

What happens if I want to cancel my Tachus Fiber Broadband Internet service?

How long will you support the equipment provided by Tachus Fiber Broadband Internet? What should I do if it breaks?

Does Tachus Fiber Broadband share my personal information with third-parties?

What does Tachus do to protect my information and keep it safe?

Can I run a server from my home?