Frequently Asked Questions
Click on a category below for answers to commonly asked questions. If you don’t see answer to your question below, send us an email at info@tachus.com and we will respond shortly.
Why do you require a registration fee?
Building a fiber optic network takes a significant investment. We are asking for a small registration fee in hopes that those who register will become a customer if we install our network in their area.
What is my registration fee for?
The registration is our way to confirm that someone wants our service after we build our network in their neighborhood. We apply the registration fee towards the first service fee and waive the installation cost for those who register during the registration period.
What happens to my registration fee if I cancel my sign-up?
If an area is open for registration, a registration fee is required to sign up for Tachus Fiber Internet.
Registration fees are fully refundable under the following circumstances:
- Your address does not qualify for the Services.
- Your address qualifies for the Services and we do not connect your address to the Tachus network.
- You cancel your registration before we reach the 100%.
How many requests are needed before you open for registration?
Because no two neighborhoods are the same, each area has a different number of requests needed before we open it for registration.
My neighborhood is at 100%. Why is it still open for registration? Are you going to build our neighborhood?
Each neighborhood is located within a larger service area. Although your neighborhood is at 100%, we must reach 100% of the larger service area before the registration period ends to build your neighborhood.
What can I do to help get more sign ups or requests?
We appreciate you wanting to help. One of the more effective ways that we have found is to utilize Nextdoor.com. Use the Nextdoor button located at the top of each neighborhood list on our check availability page. Click on an area in the map to zoom into each neighborhood.
How many need to sign up before you will build it?
Because no two neighborhoods are the same, each area has a different number of sign ups needed before we open it for registration.
I am close to the blue line on your map. Why is service not available?
Although Tachus Fiber Internet has a fiber optic line near your location, we may not have any unused fiber optic lines available in that segment.
What is a service area?
A service area is a community of homes, apartments, condos, and small businesses grouped together to help us better coordinate construction and installations for you and your neighbors.
My address is not found on your website. What should I do?
Please double check to make sure you’ve selected the correct street name, apartment number and ZIP code from the Request Service area on our website HERE. If you still cannot find it, you can email us your address at sales@tachus.com or give us a call at 800.738.TACHUS so we can make sure that we didn’t miss your area.
Is the sign-up process different if I live in an apartment or condo?
Once we have an agreement with your property manager the registration process will begin. If we meet 100% of the Sign Up Goal, we will begin the installation process.
I have a landlord, how does the sign-up process work for me?
It’s possible your landlord or property manager might need to sign an agreement with Tachus before we can bring you service.
What happens if I miss the sign-up deadline?
If your service area’s sign-up deadline has passed, that means we’ve moved on to building in other parts of the city. If you recently moved in, or simply missed the sign-up deadline, we recommend you check your address to join our list. That way you’ll be among the first to know if sign-ups reopen in your service area.
Will I be able to change my Internet plan at any time?
Yes, you can change your plan at any time. Simply us a call at 800-738-8224 (TACHUS) or email us sales@tachus.com and let us know that you would like to change plans.
Will I be able to use Wi-Fi with Tachus Fiber?
Yes. If you own a wireless router or access point it will continue to work as it does today, only a whole lot faster. If you don’t own a wireless router or access point you can purchase one on your own or through our website at checkout.
Are there any data caps on my internet connection?
Absolutely not! We want you to use and enjoy your super fast Internet. There are no caps or limits to the amount of data you can send or receive.
Can I get fiber TV without Fiber Internet?
No. Fiber TV service is only available with Fiber Internet.
What channels are available and what additional entertainment options do I have?
You can see what channels are available, and learn more about additional packages, by visiting the channels page by clicking HERE.
Can I keep my existing TV service?
If you want to keep your current TV service and still get Tachus Fiber, you can. Just pick one of our Internet plans.
What is the maximum number of TVs I can connect?
As many TVs as you would like, depending on your hardware.
Does your TV plan include local channels?
Yes, depending on the plan, Fiber TV includes a selection of local channels. To see which local channels are included, visit the channel page by clicking HERE.
Will Tachus Fiber have Video On Demand?
Yes. If you have an account with either Vudu and Netflix, you can access them through your built-in player as well as the plan that you choose.
No, that is not an option at the current time. Tachus Fiber Internet plans include: • A Fiber optic cable, which will bring the fiber connection into your home • A network device, which will provide wired connectivity to devices throughout your home You may purchase a WiFi access point from Tachus or use your own. Please give us a call at 800.738.TACHUS and we can help you reschedule. Here’s a basic overview of our construction process. At first, the majority of our work will be outside, getting the Fiber network ready to bring to homes. We’ll be installing fiber on the ground. Next, we’ll bring our fiber from the street or easement to the exterior of your house. Once Fiber is connected to the exterior of your house, we’ll contact you to schedule your installation. On your installation day we will install the Tachus Fiber Internet router, enabling wired connectivity to all devices throughout your house. We’ll reach out by email or phone when it’s time to schedule your installation appointment. This is usually within 48 hours of you signing up for service. Be sure to regularly check the email address associated with your Tachus Fiber account. Please note if you live in a single family home, it may take time before we can schedule your installation appointment. This is because we’ll first need to lay our fiber all the way to the outside of your home.Can I build my own Tachus Fiber connection?
Which devices will be installed with Tachus Fiber? What is included and what is additional?
If I need to change my appointment time, what do I do?
What will happen during installation? What will the wiring and equipment look like?
How do I schedule my installation?
Yes, once your building is connected to the Fiber network you can sign up and pick your plan at any time and we’ll get your installation appointment scheduled. If we currently do not have service in your building, we will need to get permission from the building management or owner to install our service. Please ask them if they would allow us to install service. If the answer is yes, let us know and we will contact them to discuss what is required. Thanks for your interest. We’d love to talk with you about bringing Tachus Fiber to your building. Please contact us at 800-738-8224 (TACHUS) or email us at sales@tachus.com to discuss your property in more detail. Yes. Even though your unit will be connected to the Fiber network, you will still need to sign up at here and pick a plan to receive service.I live in an apartment or condo. Is the sign-up process any different?
I am the owner or property manager of an apartment or condo building. How do I bring Tachus Fiber to our building?
Fiber is being installed in my building. Will I need to do anything else to get Fiber?
To see if your business can sign up for Fiber, check your business address at here. Please note that a site survey may be needed to determine whether we can bring Fiber to your location. If we currently don’t have service in your building, we will need to get permission from your building’s manager or owner before installing our service. We’re just getting started, but we’re opening to new areas on an ongoing basis. To stay updated on our progress, be sure to check your business address here. We’re working as quickly as possible to bring Tachus Fiber to your business. We’re still evaluating the results of the site survey but we don’t yet have a specific time frame for your installation. Yes, Tachus Fiber offers super fast Internet plans for small businesses in all its Fiber areas. Getting Fiber may be a little different depending on whether your business is in a single unit or a multi-tenant building. For more details please give us a call at 800.738.TACHUS. No way! We want you to get the most from your Internet connection. There are no caps or limits to the amount of data you can send or receive. Internet speeds up to 1,000 Mbps can help businesses in many ways. Imagine super fast uploads and downloads, HD video conferencing, and quick access to your information the cloud as well as the ability to backup your data offsite. Faster Internet speeds mean less time waiting and more time getting things done. You will be automatically billed at the first of the month for that month using the payment method in your account. To pay your Tachus Internet bill, we accept credit and debit cards with a Visa®, American Express®, Discover®, or MasterCard® logo, or automatic bank account withdrawal. We do not accept cash or checks. Yes. If you’re using your own router, please make sure that it fits the recommended specifications. Please note that the Tachus Fiber support team will not be able to support routers manufactured by third parties. If you choose to add 5 or 13 static IPs to your service, you must use your own router. If you choose to add 1 or no static IPs, you can choose to use your own router, but it is not necessary. Your plan already includes a Tachus modem that can serve as your router. Yes, as long as it follows our terms of service and Acceptable Use Policy. Please note that your plan does not include a built-in feature for creating a guest network. When you sign up for Tachus Fiber for Small Business, you can choose to have no static IP addresses (that is, dynamic IPs), 1 static IP, 5 static IP addresses or 13 static IP addresses. If you sign up for 1, 5, or 13 static IP addresses, your confirmation email will include the IP addresses assigned to your account. To figure out what type of IP address is best for your business and how many you need, please consult with your IT consultant. An Internet Protocol (IP) address is a unique number assigned to every device on a network. Just as a street address determines where a letter should be delivered, an IP address identifies computers on the Internet. Network devices such as web servers use this address to send the information you requested back to your device. In the case of static IPs if your machine is a web server the static IP is what identifies it to the rest of the internet. A device can have a static IP address, which means it stays the same over time, or a dynamic IP address, which means the address can change over time. Yes we do! Tachus can assist with all things related to IT. We have a very long history in providing IT services as well as extremely fast, reliable Internet service and can help your business make the most of their super fast Internet connection. Please give us a call at 800.738.TACHUS.Can my business sign up for Tachus Fiber?
My address currently cannot get Fiber. When will it be available for my business?
You have completed the site survey at my business. When am I going to get installed?
Does Tachus Fiber have a small business product?
I just signed up. What happens next?
Are there any data caps on my Internet connection?
How can super fast Internet help my business?
How and when will I be billed?
What payment options do I have?
Can I use my own router?
Can I set up a guest or public Wi-Fi network?
How many static IP addresses can I have?
What are static IP addresses?
I’d like to sign up, but I feel I need help to get the most out of Tachus Fiber. Do you offer managed IT services?
Why do you require a registration fee?
Building a fiber optic network takes a significant investment. We are asking for a small registration fee in hopes that those who register will become a customer if we install our network in their area.
What is my registration fee for?
The registration is our way to confirm that someone wants our service after we build our network in their neighborhood. We apply the registration fee towards the first service fee and waive the installation cost for those who register during the registration period.
What happens to my registration fee if I cancel my sign-up?
If an area is open for registration, a registration fee is required to sign up for Tachus Fiber Internet.
Registration fees are fully refundable under the following circumstances:
- Your address does not qualify for the Services.
- Your address qualifies for the Services and we do not connect your address to the Tachus network.
- You cancel your registration before we reach the 100%.
How many requests are needed before you open for registration?
Because no two neighborhoods are the same, each area has a different number of requests needed before we open it for registration.
My neighborhood is at 100%. Why is it still open for registration? Are you going to build our neighborhood?
Each neighborhood is located within a larger service area. Although your neighborhood is at 100%, we must reach 100% of the larger service area before the registration period ends to build your neighborhood.
What can I do to help get more sign ups or requests?
We appreciate you wanting to help. One of the more effective ways that we have found is to utilize Nextdoor.com. Use the Nextdoor button located at the top of each neighborhood list on our check availability page. Click on an area in the map to zoom into each neighborhood.
How many need to sign up before you will build it?
Because no two neighborhoods are the same, each area has a different number of sign ups needed before we open it for registration.
I am close to the blue line on your map. Why is service not available?
Although Tachus Fiber Internet has a fiber optic line near your location, we may not have any unused fiber optic lines available in that segment.
What is a service area?
A service area is a community of homes, apartments, condos, and small businesses grouped together to help us better coordinate construction and installations for you and your neighbors.
My address is not found on your website. What should I do?
Please double check to make sure you’ve selected the correct street name, apartment number and ZIP code from the Request Service area on our website HERE. If you still cannot find it, you can email us your address at sales@tachus.com or give us a call at 800.738.TACHUS so we can make sure that we didn’t miss your area.
Is the sign-up process different if I live in an apartment or condo?
Once we have an agreement with your property manager the registration process will begin. If we meet 100% of the Sign Up Goal, we will begin the installation process.
I have a landlord, how does the sign-up process work for me?
It’s possible your landlord or property manager might need to sign an agreement with Tachus before we can bring you service.
What happens if I miss the sign-up deadline?
If your service area’s sign-up deadline has passed, that means we’ve moved on to building in other parts of the city. If you recently moved in, or simply missed the sign-up deadline, we recommend you check your address to join our list. That way you’ll be among the first to know if sign-ups reopen in your service area.
Will I be able to change my Internet plan at any time?
Yes, you can change your plan at any time. Simply us a call at 800-738-8224 (TACHUS) or email us sales@tachus.com and let us know that you would like to change plans.
Sign in to manage your Tachus Fiber Internet HERE with the email address and password associated with your Tachus Fiber account. You can use any email address you’d like. We suggest using an email address you regularly check since you will receive your monthly statement and all important communications at the email address tied to your Tachus Fiber Internet account. Helpful tip: Make sure you don’t use an email address that will be cancelled if you switch service providers. To pay your bill, we accept credit and debit cards with a Visa®, American Express®, Discover®, or MasterCard® logo, or automatic bank account withdrawal. We do not accept cash or checks. At the beginning of each month, your credit card or bank account (depending on which payment method you’ve selected) will be automatically charged for that month’s service. Yes, the credit card or bank account that you used when you signed up for Tachus Fiber Internet service will be automatically billed on the first of each month for that month. You may update or change your payment method at any time by signing into your account HERE. This depends on which Tachus Fiber package you choose. When you sign-up for your plan, you’ll be able to see a full summary of your costs. These plans are subject to taxes and fees, which will vary based on your state and county. Tachus only charges state and federally required taxes and fees. The applicable taxes are dependent on your local and state sales tax, as well as the Fiber service plan and additional packages and equipment you select. The exact amount will be listed on your monthly bill and is available for you to view at any time by signing into your account on the HERE. Tachus only charges local, state and federally required taxes and fees. No. You will not receive a paper bill. You will receive an electronic copy of your billing statement each month. This will be sent to the email address that you used to signup for Tachus Fiber Internet service. Please give us a call at 800.738.TACHUS. You will receive an email indicating your payment was declined. Your account will become delinquent, and your service may be suspended if you do not pay your outstanding balance within 14 days. Your service may be suspended if you do not pay your outstanding balance within 14 days. To cancel, please contact customer support by email or phone. You can reach us by phone at 800.738.TACHUS.How do I sign in to manage my account?
What email address should I use to sign up for Tachus Fiber Internet?
What payment options do I have?
How and when will I be billed?
Will the monthly charges be billed to the credit card I used to sign up?
How much will my total bill be?
How much are the “applicable taxes & fees?”
Will I receive a paper billing statement?
How do I change my plan?
What happens if my debit card does not have enough funds?
Will you suspend my service if I don’t pay?
I already have Tachus Fiber installed. How do I cancel?
A lot of the network we build is placed within areas called easements or rights of way, which are often adjacent to or across private property. We work with the appropriate local authorities to obtain the rights to utilize these locations, just like other service providers (such as water and electricity). Easements and rights of way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like Tachus Fiber Internet, to use rights of way and easements. In order to bring Tachus Fiber Internet to a new area, a whole lot of heavy lifting has to happen. Our carefully-crafted design plans require infrastructure to be built in the entire community, which sometimes requires us to access rights of way or easements that could fall next to or across your property. We don’t have a specific timeframe to share, because the amount of time it will take to bring fiber to a particular area varies greatly, based on the size of the area, how we’re going to be bringing fiber there (aerial versus underground) and even the local soil type. Sometimes the timeline can also be a bit longer due to unforeseen issues (weather, access, equipment issues, etc.). However, we’re constantly striving to build more efficiently and quickly and hope to complete construction as soon as possible. Tachus Fiber is building an entirely new network to bring high-speed Internet and crystal-clear television to your community. Because we are a new provider, we have to install brand new, state-of-the-art fiber optic infrastructure. Yes! We will leave door hangers before construction crews come to your neighborhood. Those door hangers also include our contact information should you have any questions or concerns during the construction process. We know that construction can sometimes look very messy, but chances are the construction crews haven’t yet finished building in your neighborhood. Once construction is completed for your entire neighborhood, crews will come back through to restore your property to city or county standards or requirements. If construction work has been completed in your area and you notice that your property has yet to be restored, please give us a call at 800.738.TACHUS or email construction@tachus.com. Unfortunately, we are unable to move or to care for plants that are in an area where we need to build. Before construction crews come into your neighborhood to build our network, however, we will be sure to leave door hangers so that you have time to move your plants into a safe spot. Building a network is a lot of work, so you may see or hear construction crews working on weekends. Different ordinances and permitting requirements apply to different neighborhoods, so our ability to work in some areas on weekends is based on those regulations. If you have any concerns whatsoever during the construction process, feel free to reach out to our construction support team at 800.738.TACHUS or email us at construction@tachus.com. If you haven’t done so already, you should contact your power/water provider first to make sure your outage is addressed quickly. Please also give our construction support team a call at 800.738.TACHUS or email them at construction@tachus.com.Why are you in my yard without permission?
What are easements and rights of way?
I didn’t sign up for Fiber – why are you on/near my property?
How long will you be constructing in my neighborhood/city?
Why do you have so much construction in the first place?
Do you notify me before coming onto my property?
My yard is torn up after you constructed in my area – when will you fix it?
Will you move my flowers/potted plants/etc before you build in my yard?
Do you do construction on the weekends?
How can I talk to someone about issues related to the construction process?
I think my power/water went out because of work you guys did. What can I do?
Tachus Fiber Broadband owns the equipment provided by Tachus. If you cancel service please leave the Fiber optic line in place and return your equipment to our mailing address or call us to schedule a time for us to pick it up. If you have any additional questions, please give us a call: 800.738.TACHUS. If you cancel service, please return your equipment to our mailing address or call us to schedule a time for us to pick it up. If we fail to receive any equipment back your account will be charged for all non-returned equipment. If you have any additional questions, please give us a call at 800.738.TACHUS. You may cancel your Tachus Fiber Broadband Internet service at any time. If your plan included a construction or installation fee at the time of sign-up, and you’ve cancelled service before that fee was paid or waived, please note that you may be required to pay the outstanding balance as of the date of such cancellation. In addition, we do not prorate your bill each month. Your Internet service will remain active until the end of the month in which you cancelled service. If you cancel service, please leave the Fiber optic line in place and return your equipment to our mailing address or call us to schedule a time for us to pick it up. If you have any additional questions, please give us a call: 800.738.TACHUS. Tachus Fiber Internet owns and supports the modem or router provided by Tachus. If you purchase a WiFi access point from us, you own it. If the Tachus Fiber Internet router breaks, we will replace it at no charge. If you have any additional questions, please give us a call: 800.738.TACHUS. Tachus will not share personal information with companies, organizations and individuals outside of Tachus. At Tachus, one of our goals is to provide users with the strongest security, privacy policies and tools in the world. We do not store any credit card or bank information on any of our systems. At Tachus, we know that part of keeping your data safe is making sure it is always available to you when you want it. We work hard to make Tachus the best service you can rely on, with security and privacy features that are on 24-7 and working for you. Our Terms of Service prohibit running a server for commercial purposes. However, personal, non-commercial usage of servers that complies with our acceptable and use policy is acceptable, including using virtual private networks (VPN) to access services in your home, and using hardware or applications that include server capabilities for uses like multi-player gaming, video-conferencing, and home security.Do I own this equipment? Do I need to return it if I cancel service?
What do I do with my equipment if I cancel service?
What happens if I want to cancel my Tachus Fiber Broadband Internet service?
How long will you support the equipment provided by Tachus Fiber Broadband Internet? What should I do if it breaks?
Does Tachus Fiber Broadband share my personal information with third-parties?
What does Tachus do to protect my information and keep it safe?
Can I run a server from my home?