Frequently Asked Questions

Click on a category below for answers to commonly asked questions.  If you don’t see answer to your question below, send us an email at info@tachus.com and we will respond shortly.

Registration and Sign Up

What is my registration fee for?

The registration is our way to confirm that someone wants our service after we build our network in their neighborhood. We apply the registration fee towards the first service fee and waive the installation cost for those who register during the registration period.

What happens to my registration fee if I cancel my sign-up?

My neighborhood is at 100%. Why is it still open for registration? Are you going to build our neighborhood?

Each neighborhood is located within a larger service area. Although your neighborhood is at 100%, we must reach 100% of the larger service area before the registration period ends to build your neighborhood.

What can I do to help get more sign ups or requests?

We appreciate you wanting to help. One of the most effective ways that we have found is to talk to your POA or HOA if your neighborhood has one. Also spreading the word on social media sites like nextdoor or your neighborhood facebook page are helpful in reaching a large group at once.

If you are not an employee of Tachus please be respectful of advertising or marketing our services. While we appreciate the community enthusiasm we’ve received, please feel free to refer people to a Tachus employee for information by calling us or reaching out to us at sales@tachus.com

My address is not found on your website. What should I do?

Is the sign-up process different if I live in an apartment or condo?

I have a landlord, how does the sign-up process work for me?

Will I be able to change my Internet plan at any time?

Plans

Will I be able to use Wi-Fi with Tachus Fiber?

Are there any data caps on my internet connection?

Can I keep my existing TV and Phone service?

What is the maximum number of TVs I can connect?

As many TVs as you would like, depending on your hardware.

Installation

Which devices will be installed with Tachus Fiber? What is included and what is additional?

If I need to change my appointment time, what do I do?

What will happen during installation? What will the wiring and equipment look like?

How do I schedule my installation?

Apartments and Condos

I live in an apartment or condo. Is the sign-up process any different?

Fiber is being installed in my building. Will I need to do anything else to get Fiber?

Business Service

I just signed up. What happens next?

Are there any data caps on my Internet connection?

What payment options do I have?

Can I use my own router?

Can I set up a guest or public Wi-Fi network?

How many static IP addresses can I have?

Basics

What is my registration fee for?

The registration is our way to confirm that someone wants our service after we build our network in their neighborhood. We apply the registration fee towards the first service fee and waive the installation cost for those who register during the registration period.

What happens to my registration fee if I cancel my sign-up?

My neighborhood is at 100%. Why is it still open for registration? Are you going to build our neighborhood?

Each neighborhood is located within a larger service area. Although your neighborhood is at 100%, we must reach 100% of the larger service area before the registration period ends to build your neighborhood.

What can I do to help get more sign ups or requests?

We appreciate you wanting to help. One of the most effective ways that we have found is to talk to your POA or HOA if your neighborhood has one. Also spreading the word on social media sites like nextdoor or your neighborhood facebook page are helpful in reaching a large group at once.

If you are not an employee of Tachus please be respectful of advertising or marketing our services. While we appreciate the community enthusiasm we’ve received, please feel free to refer people to a Tachus employee for information by calling us or reaching out to us at sales@tachus.com

My address is not found on your website. What should I do?

Is the sign-up process different if I live in an apartment or condo?

I have a landlord, how does the sign-up process work for me?

Will I be able to change my Internet plan at any time?

Accounting and Billing

How do I sign in to manage my account?

What email address should I use to sign up for Tachus Fiber Internet?

What payment options do I have?

Will the monthly charges be billed to the credit card I used to sign up?

How much will my total bill be?

How much are the “applicable taxes & fees?”

Will I receive a paper billing statement?

No. You will not receive a paper bill.  You will receive an electronic copy of your billing statement each month.  This will be sent to the email address that you used to signup for Tachus Fiber Internet service.

How do I change my plan?

Please give us a call at 800.738.TACHUS and we would be more than happy to help you.

I already have Tachus Fiber installed. How do I cancel?

Construction

Why are you in my yard without permission?

What are easements and rights of way?

I didn’t sign up for Fiber – why are you on/near my property?

How long will you be constructing in my neighborhood/city?

Why do you have so much construction in the first place?

My yard is torn up after you constructed in my area – when will you fix it?

Will you move my flowers/potted plants/etc before you build in my yard?

Do you do construction on the weekends?

How can I talk to someone about issues related to the construction process?

I think my power/water went out because of work you guys did. What can I do?

Policies

What do I do with my equipment if I cancel service?

What happens if I want to cancel my Tachus Fiber Broadband Internet service?

How long will you support the equipment provided by Tachus Fiber Broadband Internet? What should I do if it breaks?

Does Tachus Fiber Broadband share my personal information with third-parties?

What does Tachus do to protect my information and keep it safe?

Can I run a server from my home?

 

 

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