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Frequently Asked Questions

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Account/Billing

How do I access my Tachus account?

Sign in to manage your Tachus Fiber Internet HERE with the email address and password associated with your Tachus account.

What forms of payment are accepted?

To pay your Tachus internet bill, we accept credit and debit cards with a Visa®, American Express®, Discover®, or MasterCard® logo. We’ve also got the hassle-free option of automatic bank account withdrawal. Just a heads up, we do not accept cash or checks.

How do I transfer my service to a new address after I move?

If Tachus service is available at your new home address, give us a call at 832.791.1100 and one of our friendly customer service reps will be happy to assist in getting your account moved to your new address.

How do I upgrade or change my plan?

To change your plan simply give us a call at 832.791.1100 or email support@tachus.com and let us know that you would like to change plans.

How do I update my payment information on my account?

To update payment information on your account, sign into your Tachus Account HERE and access the billing portal. You will then find the option to update your payment information. You can also give us a call at 832.791.1100.

I referred a friend. When will I receive my free month of service?

To be eligible for referral credits, you should have already completed your Tachus installation. If you have done that, then referral credit will be added to your Tachus account as soon as your friend’s installation is also complete. If you are sure the above two criteria are true, but your credit has not appeared in your account, please visit www.tachus.com/contact to open a ticket and one of our friendly Texans can help you.

What is the process for canceling my service, and are there any associated fees?

We’ll be sad to see you go, but canceling is a breeze, and there’s no pesky cancellation fee to worry about! Just give our awesome customer service team a ring at 832.791.1100, and they’ll happily guide you through the process.

When can I expect my bill to be processed?

Your billing kicks off on the day of installation, where you’ll receive a prorated bill covering from the install date to the end of the month. We’re all about keeping things hassle-free!

I'm moving temporarily/going on vacation. Can I suspend my service and billing during that period?

Absolutely! We’ve got options for temporary suspensions, and we’d love to chat with you about what works best. Feel free to give us a call at 832.791.1100, option 2 and we’ll find the perfect solution for your needs!

I've upgraded my plan. Will the change reflect immediately on my next bill?

Most plan upgrades take just 24 hours to process after your request, and you’ll find the changes reflected in your upcoming bill.

What is the grace period for making a payment before service is interrupted?

While we don’t currently have a grace period since payments are due on the 1st day of each month, we’re here to help. Let’s talk about your situation, and we can explore personalized options on a case-by-case basis.

What happens to my installation fee if I cancel my install?

If you choose to cancel your service before our team starts the fiber installation, your account is eligible for a full 100% refund. In the event of a cancellation after the fiber has been connected to your home, please reach out to us for assistance in completing the cancellation process.

Construction

How does the construction process work for installing Tachus Fiber Internet in my area?

First, we need to be safe dig partners, so we call 811 to get existing utilities located and marked. Our construction vendors will contact Texas 811 to help find and mark existing underground utility lines with flags and paint. In addition to flags, water-based paint is used by 811 so it will wash away after a short time. All other flag colors are Class B utilities.

Our crews use directional boring, which is minimally invasive, leaving the ground’s surface undisturbed. The directional drill is used to place green conduit in the ground along the right-of-way of each street to which we plan to bring our service.

Conduit is placed in the ground to create a protected path for the Fiber.Sometimes, contractors will dig a hole in the yard called a pothole. This is a temporary hole we use to cross other utility lines safely. A tarp is used to protect the grass and the holes are backfilled daily for safety.All restorations will be made when construction on your street is complete. If you have any issues OPEN A TICKET by calling 832.791.1100, emailing us at support@tachus.com, or visiting tachus.com/contact.

Because our crews use directional boring to install the conduit, the effect their work has on the terrain is minimally invasive, leaving the ground’s surface undisturbed. This process also involves installing a small, buried access hatch, called a flowerpot, in front of each home.

A flowerpot is a small, buried access hatch similar to a round sprinkler valve box in front of each home. These access points are green and flush with the ground to be as minimally invasive as possible. They are accessed during customer installation which brings blazing-fast fiber internet to your home.

The final phase of construction is when we work behind the scenes and bring the Fiber to your neighborhood. You may now see Fiber pullers using the flowerpot access points to pull the Fiber down your street. Once the Fiber is spliced and tested, it is then connected back to the Tachus cabinet which will prepare for connectivity to your home.

All that waiting is about to pay off because you’ll soon be ready to schedule your installation of lightning-fast internet to your home! If you registered early as a VIP, we reach out to you by email to schedule a window for your home installation. From there, one of our technicians brings the Fiber into your home.

How long does it typically take to complete construction in a neighborhood?

Well, it’s a bit like asking how long a road trip will take—it depends! Our construction speed varies based on the neighborhood’s size, complexity, and even the type of soil we’re dealing with. Throw in a mix of things like weather surprises or access challenges, and you’ve got a unique adventure. But we’re on a mission to build faster and better each time. We’re always working hard to wrap up construction within 3-6 months in most communities, so you can start enjoying Tachus Fiber Internet sooner rather than later!

Will the installation of Tachus Fiber Internet cause any disruptions to my property or landscaping?

We know that construction can sometimes look very messy, but we promise that once construction is completed for your entire community, crews will come back through to restore to pre-construction conditions. If construction work has been completed in your area, and you notice that your property has yet to be restored, please give us a call at 832.791.1100 or email support@tachus.com to open a ticket.

Will Tachus Fiber Internet construction affect other utilities on my property?

Tachus works closely with utility providers to ensure a smooth installation process. Our construction vendors take precautions to prevent any interference with existing utilities by reaching out to 811 to get existing utilities located and marked. Texas 811 will help find and mark existing underground utility lines with flags and paint. Should you experience a disruption with your utilities, you should contact your utility provider first to make sure your outage is addressed and resolved quickly. Please also give our customer support team a call at 832.791.1100 or email them at support@tachus.com.

What measures does Tachus take to ensure the safety of residents during the construction process?

Safety is a top priority for Tachus. Our construction vendors take precautions to prevent any interference with existing utilities by reaching out to 811 to get existing utilities located and marked. Texas 811 will help find and mark existing underground utility lines with flags and paint. Our construction vendors follow industry best practices, comply with safety regulations, and takes precautions to ensure the well-being of residents and their property during the construction process.

Does Tachus need approval to dig in the easement on my property or is that automatically granted?

Tachus generally has the legal right, granted through easements or right of way agreements, to access and use specific areas on private properties for the installation of fiber optic infrastructure. Property owners do not need to provide individual approval for this purpose. However, we understand the importance of communication, and our contractors will keep property owners informed about the construction with door hangers. If you have specific concerns or questions about easements, our customer support team is available to provide clarification and address any inquiries you may have.

Can Tachus dig in the backyard easement on my property, or is the construction limited to the front easement?

We stick to the front yard for our fiber optic installations. We understand the importance of privacy and maintaining the aesthetics of your property. Our goal is to keep disruptions to a minimum. If you have any concerns or specific questions about where and how we’re working on your property, feel free to reach out. Our team is here to provide additional details and address any inquiries you may have, simply submit a ticket by emailing us and opening a ticket at support@tachus.com.

Can I talk to someone about concerns or issues I incurred during the Tachus construction process?

If you have any concerns whatsoever during the construction process, please send a photo of the damage, your address, and a good call back number to support@tachus.com, and someone will be out shortly to assess the damage and construct a plan to resolve the issue as soon as possible.

Will you move my flowers/potted plants/etc. before you build in my yard?

Unfortunately, we are unable to move or to care for plants that are in an area where we need to build. Before construction crews come into your neighborhood to build our network, however, we will be sure to leave door hangers so that you have time to move your plants into a safe spot.

What are easements and road rights-of-ways?

Easements and road rights-of-way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like Tachus, to use rights-of-way and easements.

Why are you in my yard without permission?

To bring Tachus Fiber Internet to a new area, a whole lot of heavy lifting must happen. Our carefully crafted design plans require infrastructure to be built in the entire community, which sometimes requires us to access rights-of-way or easements that could fall next to or across your property. A lot of the network we build is placed within areas called easements or rights-of-way, which are often adjacent to or across private property. We work with the appropriate local authorities to obtain the right to utilize these locations, just like other service providers (such as water and electricity).

How can I stay informed throughout the construction process?

Secure your spot as a Tachus VIP the moment we open reservations in your area! Enjoy perks like your first month of service, priority installation, and receive exclusive email updates throughout the construction process to stay in the loop.

Installation

When can I schedule my install?

You can schedule your install once construction is 100% complete in your area. If you are a Tachus VIP, you will receive an email as soon as your address is ready for install. If you are not a Tachus VIP, be sure to regularly check your address at TACHUS.COM

How do I schedule my install?

You can schedule your install once construction is 100% complete in your area. If you haven’t checked availability, click HERE and follow the process of signing up. If we are available, you will be routed to the scheduler after checkout. If construction is still ongoing, as a VIP reservation holder, you will receive an email from us with instructions on how to electronically schedule your appointment once our network is complete.

How long does the install take?

Your install is scheduled for an hour and a half. Swift and effortless!

What does the install process entail?

The install process consists of two steps. The first step is where a technician will run a fiber-optic cable from the flowerpot (in the front yard) up to the utility side of your house (unless otherwise specified). This step usually happens before your scheduled installation and does not require the homeowner to be present. The second step is your scheduled install of a modem and Wi-Fi device. This step requires someone over 18 to be present for the scheduled time.

Who will be completing my install?

One of our trained, friendly, and dedicated fiber installers. Don’t take our word for it..check out our Google reviews.

What equipment will be installed?

A complimentary Tachus modem will be installed, and you have the option to select one of our Smart Wi-Fi devices. Opting for Tachus Smart Wi-Fi provides you with a smart Wi-Fi device and app, empowering you to manage all aspects of your home Wi-Fi experience. The Tachus Smart Wi-Fi package includes 2 Wi-Fi devices & Plume HomePass® for as low as $6 a month. Alternatively, you can choose to use your own Wi-Fi device. For more information on Tachus Smart Wi-Fi, click here.

Can I change my scheduled install?

Yes! Give one of our friendly Texans a call at 832.791.1100, and they can help you reschedule.

How soon after install will my internet be active?

Your Tachus Fiber Internet will be active as soon as our technician completes the install.

Is there an install fee?

There is an install fee of $49, however, if you become a Tachus VIP before construction is completed in your neighborhood, the install fee is waived!

What do I need to do before my scheduled install?

1. Have a power outlet or power strip ready and available.
2. Secure your pets!
3. Ensure our technician will have direct access to our existing internet ports, both inside and outside of your home.
4. Make sure someone over the age of 18 is available to be present.

Services for Business

What is Tachus Business Fiber?

Tachus Business Fiber is an internet service designed specifically for businesses. It leverages the power of fiber-optic technology to provide unparalleled bandwidth, speed, and reliability. Our commitment to the Tachus Fiber philosophy ensures that your business experiences fiber-fast speeds, ultra-reliability, stress-free simplicity, and dedicated local Texas service. With Tachus Business Fiber, you can work efficiently and seamlessly without interruptions.

Can my business use Tachus?

Tachus Business Fiber caters to a wide range of business needs with its customizable options. Whether you’re looking for an ultra-reliable symmetrical fiber network or seeking highly advanced, custom-designed solutions, Tachus has you covered. Our dedicated Tachus Business Fiber team is ready to assist you in finding the best internet service and pricing for your specific requirements. Reach out to us, and let’s explore how Tachus can enhance your business connectivity.

What plans do you offer?

We offer a diverse range of plans tailored to meet the unique requirements of businesses. Our plans cover a spectrum of bandwidths, starting from a symmetrical 300 Mbps / 300 Mbps and extending to 10 Gbps / 10 Gbps dedicated Active Ethernet solutions. With Tachus Business Fiber, you have the flexibility to choose the speed and plan that aligns with your business operations.

Explore our Business speeds and prices HERE to easily select the plan that suits you best. Additionally, rest assured that adapting to the changing needs of your business is simple – our user-friendly process makes it easy to adjust your plan as required. Reach out to our dedicated Tachus Business Fiber professionals, and they will guide you through the selection process.

What about other business products (Static IP addresses, Wi-Fi, equipment choices)

Tachus Business Fiber plans come inclusive with one (1) Static IP Address, providing a stable foundation for your business connectivity. Should you require additional static IP addresses, don’t worry – we offer affordable bundles to meet your specific needs.

Enhance your connectivity with our Wi-Fi plans featuring Tachus Business Smart Wi-Fi | Powered by Plume Workpass. These plans allow you to customize the number of devices and come with a super-smart app. This app allows you to control guest networks and manage devices on your Wi-Fi network with ease.

When it comes to equipment, we offer a range of solutions tailored to your requirements. While our typical business connection utilizes an ONT with ethernet, we also provide alternative devices, some equipped with multiple ethernet ports to ensure a higher standard of performance.

For more details or to discuss your specific business needs, reach out to our team of experts who are dedicated to finding the right solutions for you.

What is the price of Business Fiber?

Tachus Business Fiber offers a variety of customizable plans tailored to meet the diverse needs of your business. To obtain detailed pricing information based on your specific location and requirements, we recommend checking your business’s address at get.tachus.com. Our user-friendly platform will provide you with accurate pricing details, ensuring transparency and clarity in selecting the plan that best suits your business.

Is there technical support?

Absolutely! Tachus is committed to providing top-notch technical support specifically tailored for businesses. Our Texas-based call center operates 24/7, ensuring that you have access to assistance whenever you need it. Rest assured that our dedicated support team is ready to address any technical queries or issues promptly, allowing you to focus on your business with confidence.

What is ACTIVE ETHERNET (Dedicated Fiber) and where is it available?

Active Ethernet from Tachus Business Fiber is a cutting-edge connectivity solution that harnesses the power of dedicated fiber-optic technology. This service establishes a dedicated fiber-optic connection from your business demarcation point to a specialized network cabinet switch. What sets Active Ethernet apart is that this dedicated fiber connection is exclusive to your business, ensuring that only your data travels along this pathway.

This type of connection offers numerous advantages, including the most available bandwidth that is free from congestion, enabling extreme speeds and ensuring maximum data security. The data from your business is meticulously managed to guarantee extreme reliability and optimal service performance. If your business prioritizes highly secure connectivity with unparalleled performance, our Tachus Business Fiber Active Ethernet product might be the ideal solution for you.

What is the ADVANCED XGS NETWORK?

The ADVANCED XGS Network by Tachus Business Fiber is a cutting-edge synchronous business network designed specifically for areas with a high concentration of businesses. Distinguished by its proprietary passive network design, specialized hardware, and ports, this network delivers exceptional performance with speeds of up to 8.0 Gbps for both download and upload.

The network operates proactively and virtually manages your business data, prioritizing it to ensure the highest level of reliability and maximum bandwidth availability. In most areas, businesses can also opt for dedicated Active Ethernet from Tachus Business Fiber, offering symmetrical bandwidth of up to 10 Gbps / 10 Gbps for those seeking even greater connectivity speeds.

Equipment

How long will Tachus support their equipment, and what should I do if it breaks?

Tachus Fiber Internet is committed to the upkeep and support of the provided modem and Tachus Smart Wi-Fi devices (if you’re using our Wi-Fi device). If you experience any problems or breakages, we’ll promptly replace the equipment at no charge. For additional assistance or questions, feel free to contact us at 832.791.1100.

Can I run a server from my home?

While our Terms of Service prohibit running a server for commercial purposes, you are permitted to engage in personal, non-commercial usage of servers that aligns with our acceptable use policy. This includes utilizing virtual private networks (VPN) for accessing services in your home and employing hardware or applications with server capabilities for purposes such as multi-player gaming, videoconferencing, and home security. For more details on the acceptable use policy and to ensure compliance, we recommend reviewing our Terms of Service. If you have further inquiries or need clarification, feel free to reach out to our support team for assistance.

Can I use my own Wi-Fi system?

Yes. If you’re using your own Wi-Fi system, please make sure that it fits the recommended specifications. Please note that the Tachus support team will not be able to support Wi-Fi systems manufactured by third parties.

What will the equipment look like?

On the day of your installation, a Tachus technician will place one of our fiber modems in your home. This modem is what connects your household to our 100% Fiber network and is what your Wi-Fi equipment will connect to. The modem we install will serve as your Optical Network Terminal (ONT). This device will be a black, relatively flat, rectangular box. If you opt for our Smart Wi-Fi solution, we offer two options. The first is Tachus Smart Wi-Fi, which includes two devices strategically placed in separate areas of your home to ensure optimal wireless coverage. We also offer Smart Wi-Fi Plus which includes three devices for even more coverage. Alternatively, you have the choice to use your own Wi-Fi device. For additional details on Tachus Smart Wi-Fi, click here.

Which devices will be installed with Tachus Fiber? What is included and what is additional?

Your Tachus fiber internet installation includes:

  • A fiber optic cable, which will bring the fiber connection into your home.
  • A modem, which will provide wired connectivity to devices throughout your home.

For an additional cost, we offer Tachus Smart Wi-Fi which includes 2 Wi-Fi devices & Plume HomePass® for as low as $6 a month.

What is the difference between a modem and a router?

Think of a modem as the translator between your home and the internet service provider (ISP). Its job is to convert the signals from your ISP into a form that your devices at home can understand, and vice versa. It’s like the bridge that allows your home devices to communicate with the internet.

Now, imagine the router as a traffic director. Once the modem brings the internet into your home, the router takes over and manages how the data is distributed among your devices. It assigns unique addresses to each device in your home (like your computer, smartphone, or smart TV), making sure that the right data goes to the right place. It’s like a dispatcher that organizes and directs the flow of data within your home network.

General Fiber-optic internet Info

What is fiber-optic internet?

Fiber-optic internet is a super-fast type of internet connection. Instead of using traditional copper wires, it sends data using thin strands of glass, using light pulses. This allows information to travel quickly, making activities like video calls, online gaming, and downloading large files faster and smoother. It’s like upgrading to a speedier highway for your internet data.

How does fiber-optic internet work?

Fiber-optic internet works by sending data using thin strands of glass called fiber-optic cables. These cables transmit information using light pulses, allowing data to travel very quickly. It’s like using beams of light to send and receive information, making the internet super-fast and reliable.

What are the advantages to fiber-optic internet?

Speed: Fiber-optic internet offers significantly faster speeds compared to traditional broadband technologies like DSL or cable. This is because light signals can travel much faster than electrical signals.

Reliability: Fiber-optic cables are less susceptible to interference and signal degradation over long distances. They are also resistant to electromagnetic interference, providing a more stable and reliable internet connection.

Symmetrical Speeds: With 100% pure fiber-optic internet you enjoy symmetrical upload and download speeds. This means that the upload speed is as fast as the download speed, which is crucial for activities like video conferencing, online gaming, and uploading large files.

Capacity: Fiber-optic cables have a much higher capacity for data transmission compared to traditional copper cables. This means that fiber-optic networks can handle more data and support more devices simultaneously.

Future-proofing: Fiber-optic infrastructure is considered a future-proof technology, as it has the potential to support even higher speeds as technology evolves. Upgrades to the electronics on either end of the fiber can increase data transmission speeds without the need to replace the cables.

What does it mean to have symmetrical internet speeds?

Having symmetrical internet speeds means that your upload speed is just as fast as your download speed. In other words, sending and receiving data happens at similar speeds. This is beneficial for activities like video calls, online gaming, and uploading files because both uploading and downloading happen quickly and without one being much slower than the other.

What is the difference between cable and fiber?

The main difference between cable and fiber internet is how they transmit data. Cable internet uses copper coaxial cables, while fiber internet uses thin strands of glass called fiber-optic cables. Fiber is faster and more reliable because it sends data using light pulses, while cable relies on electrical signals. So, fiber is like using light-speed lanes for your internet, making it quicker and more efficient compared to cable.

What is the difference between Mbps (megabit) and Gig (gigabit)?

Mbps, short for “megabits per second,” is just a fancy way of saying how fast your internet connection is. It’s like the speedometer for your internet. If you’ve got a 300 Mbps internet plan, that’s your top speed for downloading and uploading stuff. So, if you’re grabbing files or streaming videos, that 300 megabits per second is your limit. Upgrade to a 600 Mbps plan, and bam, things speed up.

The more megabits per second you’ve got, the zippier your internet. Now, Gig, is an abbreviation for Gigabit. It takes your speed up a notch. One gigabit is a whopping billion bytes of data every second. Just like with Mbps, the more gigabits you have, the faster your whole internet connection becomes.

Are there any data caps on my internet connection?

Absolutely not! We don’t believe in that. There is NO data shortage on our network so there are no caps or limits to the amount of data you can send or receive.

Referral Program

How does the referral program work?

It’s simple. Each Tachus customer has a unique referral link that is easy to share with friends and family. When they use your referral link and complete their installation, you BOTH get a FREE month of Tachus Fiber Internet. IT’S A WIN-WIN! Credits are automatically applied toward your next month’s bill once your friend is installed with Tachus. Check your Portal.Tachus.com portal to find your unique referral link AND check the status of the friends you have referred.

How do I share my referral link with friends?

We have made it simple to conveniently share your link on social media, via email, text—or however you would like! Here is how to invite friends from your computer or phone browser:
1. Log into your Portal.Tachus.com portal.
2. At the top of your portal, you’ll see a link with a share/copy button. You can copy and share this link wherever you’d like.
3. Click on the button on the right where it keeps track of the number of people you have referred.
4. Click the green “Copy Link” button to share your unique referral link and rack up free months of internet!

As a reminder, your credit will be automatically applied to your next month’s bill after your friend completes their installation. Credit months will stack (Ex: If two friends use your link and complete installation, you will have two months of free Tachus Fiber Internet). Check out the referral statuses below to see how close you are to free internet!

Referral Program Status Names

Now Enjoying Tachus – Your friend has completed their installation and is now a Tachus customer, and you both got a free month of internet—woo-hoo! It will show up on your next month’s bill.

Install Scheduled – Your friend has scheduled an installation and is almost a Tachus customer! You will both get your free month of internet once they complete their installation.

Needs to Schedule – Your friend lives in an area with Tachus service but still needs to schedule their installation.

Reservation Made – Your friend lives in an area with Tachus service and has made a reservation. They just have to wait until construction is complete. (So close!)

Open for Reservation – Your friend lives in an area with Tachus service but has not yet made a reservation. Encourage them to make their VIP Reservation. They will get a free installation, too.

Out of Service Area – Oh no! Your friend does not live in an area that currently has Tachus service. Don’t worry—as soon as they do, you will both get a free month for referring them.

Why is my referral not showing in my Tachus portal?

Referrals only show up in your Tachus portal when someone has clicked on and used your unique referral link to register their address or sign up for service. As soon as your friend uses your link, you will see the referral displayed in your portal.

I was referred by a friend/family member. How do I make sure they get credit?

Wonderful! We love to hear it! Use your friend or family member’s unique referral link when you enter your address and sign up for Tachus. That friend will automatically be listed as your Referrer.

I forgot to use my friend's referral link, what should I do?

No worries! Give one of our friendly Texans a call at 832.791.1100. Let them know the name and address of the friend who referred you and we will update your account to reflect your referral.

When will I receive my credit?

To be eligible for referral credits, you should have already completed your Tachus installation. If you have done that, then referral credit will be added to your Tachus account as soon as your friend’s installation is also complete. If you are sure the above two criteria are true, but your credit has not appeared in your account, please visit www.tachus.com/contact to open a ticket and one of our friendly Texans can help you!

Is there a limit to how much referral credit I can earn?

Thanks for spreading the word about Tachus Fiber Internet. You can really stack up some free internet with this program—have at it! Just be sure to be a good neighbor with the program.

Wi-Fi Specific

What is Tachus Smart Wi-Fi?

Tachus Smart Wi-Fi experience is a turnkey solution, ensuring you get the best performance for your home network with Tachus Fiber Internet. Visit Tachus.com/wifi to learn more about our Smart Wi-Fi.

What is a Wi-Fi device?

A Wi-Fi device provides a wireless internet signal throughout your home so you can connect computers, tablets, smartphones, and other devices to the internet. With Tachus Smart Wi-Fi you get at least 2 Wi-Fi devices that ensure a strong Wi-Fi signal in all the different parts of your home.

What is HomePass?

HomePass by Plume® App gives you the ability to manage and monitor your home network performance and connectivity for all of your devices. Visit tachus.com/wifi to learn more.

Can I set up a guest or public Wi-Fi Network?

Yes, as long as it follows our terms of service and Acceptable Use Policy.

Can I use my own Wi-Fi system?

Yes. If you’re using your own Wi-Fi system, please make sure that it fits the recommended specifications. Please note that the Tachus support team will not be able to support Wi-Fi systems manufactured by third parties.

What is mesh Wi-Fi?

A mesh Wi-Fi system uses multiple access points to ensure consistent and strong Wi-Fi coverage throughout your home by eliminating dead zones. It functions by allowing devices to seamlessly connect to the nearest access point for optimal performance.

What is a Wi-Fi extender?

A Wi-Fi extender is a device that amplifies your existing Wi-Fi signal, extending its reach to areas with weak or no coverage. It picks up the original signal from your router and rebroadcasts it, helping to improve Wi-Fi strength in farther parts of your home or office.

What devices can I connect to Tachus Smart Wi-Fi?

All your Wi-Fi-enabled devices, such as televisions, thermostats, security systems, voice assistants, door locks, and even your pup’s doggy cam.

About our internet Plans

How do I know which Tachus Fiber Internet speed is best for me?

Choosing the right Tachus Fiber Internet speed for your needs depends on several factors, including your online activities, the number of devices connected to your network, and the number of users in your household. Enjoy symmetrical speeds, lifetime prices and no fees ever with Tachus. Here are some steps to help you determine the appropriate speed:
1. Identify your internet activities:
Casual Browsing: If you mainly use the internet for basic browsing social media, and email, a lower-speed plan may be sufficient.
Streaming: If you frequently stream videos in high definition (HD) or 4K, you’ll need higher speeds. Streaming services often provide recommended speeds for optimal performance.
Online Gaming: If you are an online gamer, especially for multiplayer games, you’ll want a plan with low latency and sufficient bandwidth to handle gaming data.
2. Consider the number of users and devices:
More users and devices connected simultaneously require higher speeds. If you have a large family or multiple devices running concurrently (smartphones, tablets, laptops, smart TVs, etc.), a faster plan is advisable.
3. Understand Upload and Download Speeds:
internet plans usually provide both upload and download speeds. Upload speeds are crucial for activities like video conferencing, online gaming, and uploading large files. Ensure that both upload and download speeds meet your requirements.
4. Future-Proofing: If you anticipate an increase in your internet usage or plan to add more devices in the future, consider opting for a slightly faster plan to accommodate potential growth.
5. Consult Our Customer Care Team: Still need help or want to talk to a live local Tachus agent you can reach us at 832.791.1100

Will I be able to change my internet plan at any time?

Yes, if you’d like to change your plan, just give us a call at 832.791.1100, or send us an email at support@tachus.com. We’re here to help in making the switch simple.

How much are the “applicable taxes & fees?”

At Tachus, you won’t find any taxes or fees – what you see is what you pay. There are no additional charges beyond the plan you choose.

How can I check my current internet speed?

Log into your Tachus Account HERE to find your current speed. If you have any questions about your speed, feel free to also give us a call at 832.791.1100.

More About Tachus

Can I request Tachus Fiber Internet in my neighborhood, and how do I go about doing that?

Absolutely! Expressing interest is the first step. Input your address into our address checker on the website, helping us gauge interest in your neighborhood. Additionally, consider engaging with your POA or HOA if applicable, and spreading the word on platforms like NextDoor or neighborhood Facebook pages can amplify the collective interest and accelerate the process. Your involvement plays a crucial role in bringing Tachus Fiber Internet to your community.

What is lifetime pricing?

Our Lifetime Pricing Guarantee ensures that the rate you pay today will remain unchanged, forever. Say goodbye to bill surprises and enjoy our commitment to transparent pricing.

What is a Tachus VIP?

When your community is Open for Reservation you can reserve your spot as a VIP. What does that mean?

It means that we plan to bring our 100% Fiber network to you, and you can become a Tachus VIP before we finish construction in your area.

To be a VIP, all you must do is reserve your address for only $10 before construction is complete, and you’re in! From there, you’ll get EXCLUSIVE perks, including priority installation, your first month of service is covered, assistance with the setup of your Wi-Fi devices, and you will get construction updates along the way. This is a savings of up to $229!

When are you coming to my area?

We are just as eager as you to get the reliable connection you deserve! Input your address into our address checker on our home page to see if Tachus is serviceable in your area.

What are your events this month?

We have exciting events lined up for each month! For all the details and fun happenings, hop over to our Events Page on Facebook at facebook.com/TachusLLC/events. This is a fantastic chance to become more familiar with Tachus!

Does Tachus offer TV & Streaming, or Phone plans?

Not at this time. Our expertise lies in providing top-notch fiber-optic internet!

Is Tachus in my area?

Check availability HERE to see if Tachus Fiber Internet is available to your address.