Open Internet Policy

Last updated: April 25, 2024

This page provides basic information on the Tachus Infrastructure, LLC, doing business as Tachus (“Tachus” or “we”), broadband internet access service (which we refer to below as the “Service”), consistent with the Federal Communications Commission’s Transparency Rule for broadband internet access service.

Commercial Terms

Price: Tachus offers a range of service plans at varying price points (Data Plans). These currently include those found at tachus.com.

Privacy: Tachus uses a variety of network tools for operational purposes; to monitor and ensure network health, stability, and functionality; and to protect our network against threats. Tachus stores the information it gathers through this monitoring for only as long as we have a business purpose to maintain it. As part of providing the Service, Tachus also possesses certain information about our users, which it shares as needed to meet its business goals and/or fulfill its legal obligations. The Tachus Privacy Policy explains how we collect, use, and share information.

Redress Options: Any complaints or questions regarding the Service should be directed to support@tachus.com. Tachus may suspend or restrict the Service at any time without notice, including but not limited to instances in which a user has violated the Tachus Terms and Conditions or its Acceptable Use Policy. Tachus’ security practices are detailed further below.

Performance Characteristics

Service Description: Tachus offers different internet access packages with speeds varying from up to 100 Mbps to up to 8 Gbps. The Service primarily utilizes fiber technology that uses a passive-network design, utilizing hair-thin strands of fiber-optic glass, wrapped in super-sturdy conduit that is buried underground. Service speeds can be expected to range from speeds of up to 100 Mbps to speeds of up to 8 Gbps depending on your plan. These speeds are generally sufficient to allow users to utilize the most commonly accessed internet content and services.

Impact of Non-Broadband Internet Access Services: Tachus does not offer non-broadband internet access service data service to end-users.

Latency: In addition to speed, a user’s experience is affected by the degree of latency in the network, where “latency” refers to the amount of time it takes for information to travel from its source to its destination. Users can expect latency values between 3ms and 10ms to the Tachus speed-test servers. Users’ experiences should not be affected by these latency levels. During periods of high network usage, the Service’s latency may increase, possibly reaching the point at which a user would notice the delay.

Network Management Practices

Network and Congestion Management: Tachus may employ various forms of reasonable network management with respect to the Service. Traffic is subject to congestion management during periods of peak usage to ensure that all users of the Service receive reasonable access to the Service. Tachus uses industry-standard measures to determine when to apply its network and congestion management practices. These practices could limit access to services and applications during periods of peak usage. Our high-capacity fiber network only occasionally experiences significant congestion. Tachus does not apply any network or congestion management practices on the basis of lawful content, application, service, or user. Tachus reserves the right to fulfill its legal obligations with regard to unlawful traffic.

Application Specific Behavior: Tachus reserves the right to protect its network and customers from threats that would undermine normal operations by preventing access to or rate-limiting traffic delivered using specific protocols, specific ports, domain names, or IP addresses that are associated with malicious activity. Tachus does not limit, restrict access to, or rate-control specific protocols or protocol ports for any reason other than security.

Impact of Data Plans: Tachus does not employ usage-based pricing.

Security: Tachus uses industry-standard security practices to manage our network. We reserve the right at any time to take action to protect the integrity and normal operation of our networks and to safeguard our users from internet threats, including fraud and other forms of abuse. Tachus reserves the right to terminate a user’s access in the event the user violates the Tachus Terms and Conditions and/or Acceptable Use Policy, hyperlinked above.

Device Attachment Rules: Tachus does not restrict the connection of any lawful devices to its network; for lawful devices, no pre-approval procedures are necessary.