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Privacy Policy | Refund Policy | Legal Restrictions

Last updated: January 22, 2021, Tachus Gigabit Fiber Internet (“us”, “we”, or “our”) operates the Tachus Gigabit Fiber Internet website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Data Retention

Tachus maintains information that personally identifies you in our regular business records while you subscribe to our services. We also maintain this information for a period of time after you no longer subscribe to a Service if the information is necessary for the purposes for which it was collected or to satisfy legal requirements. These purposes typically include business, legal, or tax purposes. If these purposes no longer apply, we will destroy, de-identify, or anonymize the information according to our internal policies and procedures.

Service Providers

We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Termination of Service

Tachus reserves the right to disconnect service for nonpayment. Customers are notified via email about a delinquent account. If the account is still delinquent by the 15th of the billing month, service will be disconnected by Tachus and the fiber modem will be scheduled to be picked up or the customer will be billed accordingly. Reconnected fees may apply.


By accessing the Tachus website and materials, you agree not to change, edit or delete any copyright or trademarked materials related to our company or services.


Use of our site does not give you ownership or any intellectual rights to our services or the content which you can access. You must have permission granted by Tachus to advertise, solicit or promote Tachus’ services.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Refund Policy

Subject to applicable law your deposit will be credited back to your account. Refunds can not be given for the prior month of service. To cancel service and not be billed for the next month, the customer must cancel on or before the last day of the previous billing cycle. If a refund is in order, the amount will be applied to any and all open invoices before being refunded.

Compliance With Laws

We will disclose your Personal Information when required to do so by law or subpoena.

Opting Out Of Certain Marketing Communication

You may choose to opt out of marketing emails and newsletters by selecting the Unsubscribe button at the bottom of the emails. You must reach out to Tachus to be added back into any marketing communications.

Net Neutrality Disclosures

We are committed to providing a high-speed fiber Internet service in adherence to the “net neutrality” rules set forth by the Federal Communications Commission (FCC). Tachus, LLC was created to provide a transparent service, and in no way blocks or imposes rate controls on Internet content or use in compliance with our Terms and Conditions. Third parties may provide services to Tachus customers through our Internet. Tachus, LLC is not responsible for the content or privacy of any third party, or for any liability for the actions, products, and contents offered by third party content, applications, service, and device providers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How to Contact Us

If you have any questions about this Privacy Policy, please contact us at or by mail at:


3831 Technology Forest Blvd, Suite 200

The Woodlands, TX 77381