Fiber's on the move

First, we need to be safe dig partners, so we call 811 to get existing utilities located and marked. Our construction vendors will contact Texas 811 to help find and mark existing underground utility lines with flags and paint.​​ In addition to flags, water-based paint is used by 811 so it will wash away after a short time. All other flag colors are Class B utilities.

Our crews use directional boring, which is minimally invasive, leaving the ground’s surface undisturbed. The directional drill is used to place green conduit in the ground along the right-of-way of each street to which we plan to bring our service.

Conduit is placed in the ground to create a protected path for the Fiber.Sometimes, contractors will dig a hole in the yard called a pothole. This is a temporary hole we use to cross other utility lines safely. A tarp is used to protect the grass and the holes are backfilled daily for safety.All restorations will be made when construction on your street is complete. If you have any issues OPEN A TICKET by calling 832.791.1100, emailing us at [email protected], or visiting tachus.com/contact.

Because our crews use directional boring to install the conduit, the effect their work has on the terrain is minimally invasive, leaving the ground’s surface undisturbed. This process also involves installing a small, buried access hatch, called a flowerpot, in front of each home.

A flowerpot is a small, buried access hatch similar to a round sprinkler valve box in front of each home. These access points are green and flush with the ground to be as minimally invasive as possible. They are accessed during customer installation which brings blazing-fast fiber internet to your home.

The final phase of construction is when we work behind the scenes and bring the Fiber to your neighborhood. You may now see Fiber pullers using the flowerpot access points to pull the Fiber down your street. Once the Fiber is spliced and tested, it is then connected back to the Tachus cabinet which will prepare for connectivity to your home.

All that waiting is about to pay off because you’ll soon be ready to schedule your installation of lightning-fast internet to your home! If you registered early as a VIP, we reach out to you by email to schedule a window for your home installation. From there, one of our technicians brings the Fiber into your home.

Well, it’s a bit like asking how long a road trip will take—it depends! Our construction speed varies based on the neighborhood’s size, complexity, and even the type of soil we’re dealing with. Throw in a mix of things like weather surprises or access challenges, and you’ve got a unique adventure. But we’re on a mission to build faster and better each time. We’re always working hard to wrap up construction within 3-6 months in most communities, so you can start enjoying Tachus Fiber Internet sooner rather than later!

We know that construction can sometimes look very messy, but we promise that once construction is completed for your entire community, crews will come back through to restore to pre-construction conditions. If construction work has been completed in your area, and you notice that your property has yet to be restored, please give us a call at 832.791.1100 or email [email protected] to open a ticket.

Tachus works closely with utility providers to ensure a smooth installation process. Our construction vendors take precautions to prevent any interference with existing utilities by reaching out to 811 to get existing utilities located and marked. Texas 811 will help find and mark existing underground utility lines with flags and paint.​​ Should you experience a disruption with your utilities, you should contact your utility provider first to make sure your outage is addressed and resolved quickly. Please also give our customer support team a call at 832.791.1100 or email them at [email protected].

Safety is a top priority for Tachus. Our construction vendors take precautions to prevent any interference with existing utilities by reaching out to 811 to get existing utilities located and marked. Texas 811 will help find and mark existing underground utility lines with flags and paint.​​ Our construction vendors follow industry best practices, comply with safety regulations, and takes precautions to ensure the well-being of residents and their property during the construction process.

Tachus generally has the legal right, granted through easements or right of way agreements, to access and use specific areas on private properties for the installation of fiber optic infrastructure. Property owners do not need to provide individual approval for this purpose. However, we understand the importance of communication, and our contractors will keep property owners informed about the construction with door hangers. If you have specific concerns or questions about easements, our customer support team is available to provide clarification and address any inquiries you may have.

We stick to the front yard for our fiber optic installations. We understand the importance of privacy and maintaining the aesthetics of your property. Our goal is to keep disruptions to a minimum. If you have any concerns or specific questions about where and how we’re working on your property, feel free to reach out. Our team is here to provide additional details and address any inquiries you may have, simply submit a ticket by emailing us and opening a ticket at [email protected].

If you have any concerns whatsoever during the construction process, please send a photo of the damage, your address, and a good call back number to [email protected], and someone will be out shortly to assess the damage and construct a plan to resolve the issue as soon as possible.

Unfortunately, we are unable to move or to care for plants that are in an area where we need to build. Before construction crews come into your neighborhood to build our network, however, we will be sure to leave door hangers so that you have time to move your plants into a safe spot.

Easements and road rights-of-way are certain rights to access and use public and private property. Some state and local laws authorize utilities and other service providers, like Tachus, to use rights-of-way and easements.

To bring Tachus Fiber Internet to a new area, a whole lot of heavy lifting must happen. Our carefully crafted design plans require infrastructure to be built in the entire community, which sometimes requires us to access rights-of-way or easements that could fall next to or across your property. A lot of the network we build is placed within areas called easements or rights-of-way, which are often adjacent to or across private property. We work with the appropriate local authorities to obtain the right to utilize these locations, just like other service providers (such as water and electricity).

Secure your spot as a Tachus VIP the moment we open reservations in your area! Enjoy perks like your first month of service, priority installation, and receive exclusive email updates throughout the construction process to stay in the loop.