Customer Service
Got questions? Our friendly Texas-based support team is here and ready to help!
Frequently Asked Questions
Please check out our most frequently asked questions below. If you still have a question, please create a ticket or contact our customer service team.
Service Availability
Are you available in my area?
Check availability HERE to see if Tachus Fiber Internet is available to your address.
When will you be available in my area?
We are just as eager as you to get the reliable connection you deserve! Input your address into our address checker on our home page to see if Tachus is serviceable in your area.
Installation Information
When can I get an installation?
You can schedule your install once construction is 100% complete in your area. If you are a Tachus VIP, you will receive an email as soon as your address is ready for install. If you are not a Tachus VIP, be sure to regularly check your address at TACHUS.COM
What is your installation process?
The install process consists of two steps. The first step is where a technician will run a fiber-optic cable from the flowerpot (in the front yard) up to the utility side of your house (unless otherwise specified). This step usually happens before your scheduled installation and does not require the homeowner to be present. The second step is your scheduled install of a modem and Wi-Fi device. This step requires someone over 18 to be present for the scheduled time.
How do you get the fiber to my home?
First, we need to be safe dig partners, so we call 811 to get existing utilities located and marked. Our construction vendors will contact Texas 811 to help find and mark existing underground utility lines with flags and paint.
Do I need to be home for my installation?
Yes, someone over the age of 18 must be present.
Plans and Policies
Can I change plans later?
Yes, if you’d like to change your plan, just give us a call at 832.791.1100, or send us an email at [email protected]. We’re here to help in making the switch simple.
Is there a contract, and are there cancellation fees?
We’ll be sad to see you go, but canceling is a breeze, and there’s no pesky cancellation fee to worry about! Just give our awesome customer service team a ring at 832.791.1100, and they’ll happily guide you through the process.
Is this a promotional rate?
Our Lifetime Pricing Guarantee ensures that the rate you pay today will remain unchanged, forever. Say goodbye to bill surprises and enjoy our commitment to transparent pricing.
When is billing due, and can we change the billing date?
Your billing kicks off on the day of installation, where you’ll receive a prorated bill covering from the install date to the end of the month. We’re all about keeping things hassle-free!
Do you offer automatic payment options?
Yes, we offer a hassle-free option of automatic bank account withdrawal.
Equipment
What is the difference between the Internet and WiFi?
While “Wi-Fi” and “internet” are often used interchangeably, they are two separate things. The internet is a global network that connects your household to the rest of the world online. Wi-Fi is a local wireless network that connects your devices to the internet. Want to learn how Wi-Fi works with the internet? Check out our blog here!
What is the difference between a modem and a router?
A fiber modem connects to the fiber cable, translating the high-speed signal into data your devices use to connect to the internet. A fiber router utilizes this signal from your modem to create a wireless connection throughout your home, providing blazing-fast speeds to stream, game and connect online.
Can I use my own modem?
No, unfortunately, you can’t provide your own. Tachus will supply and set up a fiber optic modem during your installation.
Can I use my own router?
Yes, you can provide your own fiber-compatible router.
What is the difference between Tachus Fiber and our competitors?
Tachus Fiber Internet provides 100% pure fiber-optic internet directly to your home. With unmatched speeds, Tachus ranks #1 for the lowest latency internet available in our service areas. Tachus stays on, even during inclement weather. Our network is entirely underground and supported by a series of back-up natural gas generators to ensure you stay online, even while our competition goes out. Tachus provides best-in-class customer service. From our expert technicians to our local customer service, Tachus prioritizes serving our communities with the high-quality internet they deserve. Unlike our competitors, we operate without headaches. No price increases, taxes, fees, constricting contracts or data caps, just blazing-fast speeds and high-quality service. Experience 100% frustration-free internet with Tachus. Check your address and sign up today!
Do you throttle, or put a data cap on services?
No throttling, data caps or artificial slowdowns on your service. Just 100% blazing-fast speeds and unlimited data!
Portal and Additional Services
How do I log in to/use the portal?
After signing up for Tachus Fiber Internet, you will receive an email to set up your portal account. If you want to log in to the portal, look for the “My Account” tab at the top of our website, or visit https://portal.tachus.com
Do you offer streaming services?
Not at this time. Our expertise lies in providing top-notch fiber-optic internet!
Do you provide me with a personal email?
Sign in to manage your Tachus Fiber Internet HERE with the email address and password associated with your Tachus account.
Do you offer VOIP services?
No, Tachus does not provide VOIP Services. But our blazing-fast internet provides businesses across Houston with the reliable speeds needed to power their VOIP connection.
3831 Technology Forest Blvd, Suite 200
The Woodlands, TX 77381
832.791.1100