Tachus and Ezee Fiber Are Teaming up

We know you have questions, and we’re here with answers. Our promise is simple: the internet you love isn’t going anywhere; it’s only getting stronger.

Tachus + Ezee Fiber - What you need to know

Overview

What’s going on with Tachus and Ezee Fiber?

Tachus has joined forces with Ezee Fiber and we’re excited about what this means for our customers and communities. As we work through the integration of our businesses, your service, pricing, and support will remain the same. Our commitment hasn’t changed – no term contracts, no hidden fees, no surprises.

Will my Tachus service be interrupted because of this rebrand?

Not at all! Your service with Tachus will continue without any interruptions. As we work through the integration of the business, your plan, lifetime pricing, and local support team stay the same.

What’s going to change now that you’re merging?

For now, nothing changes. Your Tachus plan, lifetime pricing, and service remain the same. As we work through the integration with Ezee Fiber, we’re focused on keeping your internet experience seamless and reliable. In the future, the acquisition will allow us to bring even more resources and fiber expansion to our communities.

Will support still be local?

Absolutely! You’ll still be working with the same local support team you know and trust. Nothing changes with how you get help – Ezee Fiber and Tachus are local Houston organizations; your service and support stay rooted right here in our community.

Are you changing the name from Tachus?

For now, we’re still Tachus. As we go through the process of integrating with Ezee Fiber, we’ll keep you updated if there are any changes to our brand or name.

Account & Billing

Does this mean my bill is going up?

We understand your concern, there are no changes to your monthly rate. Your lifetime pricing stays locked in, just like we promised.

Is my lifetime pricing guarantee still valid?

Yes, for all residential and small & medium business customers the lifetime pricing guarantee will remain in place.

Will my billing date or payment method change?

Billing date and payment method will be the same and will continue without interruption.

Will existing Tachus customers now qualify for Ezee’s lower rates?

Nothing is changing now. As we go through the integration process, we will evaluate pricing.

Who do I contact for billing questions now?

You can continue to reach out to the same customer support team you’ve always worked with. Nothing has changed there! As we work through the integration of the business, your current billing process and support contacts stay the same.

Tachus.com/contact
832-791-1100

Can I still use autopay?

Yes, autopay is still available. All existing payment methods will remain the same – no need to set anything up! We will be migrating payment details on the backend and no action will be required from the customer.

When is billing due, and can I change my due date?

Your first bill will be due on the day your service is installed. It’ll be a prorated amount covering the days from your install date until the first of the next month.

After that, your full rate of your plan will be due on the 1st of each month. Since our billing cycle is set, we aren’t able to change due dates, and payments will be processed 1-5 days after billing.

Service & Speeds

Will my internet speed change?

No, your internet speed will remain the same as the plan you signed up with.

Is my service going to be interrupted during the transition?

No, your service will remain.

Is Ezee Fiber’s network different from Tachus’ network?

No, your connection will always be 100% fiber-to-the-home.

Can I upgrade to Multi-Gig Plans?

Yes, you can always upgrade. Call here to get started: 832-791-1100

Will this integration bring faster speeds or new features?

For now, your service and plan stay the same. In the future, as Ezee Fiber and Tachus join forces, it will enable the combined organization to utilize greater resources to expand our fiber network, bring faster speeds, and invest more within our communities. Speeds up to 8 gig are available in all Tachus serviceable areas. If you are interested in upgrading your speed, please call us at 832-791-1100.

Do you now provide service to my community? When will I be able to get your service?

We are always working hard to expand our services. Let’s keep in touch and you will be the first to know when we get to your area. To check our latest availability in your area, please check your address at: get.tachus.com and shop.ezeefiber.com

Equipment & Installation

Will I need new equipment?

No, you can continue to use your existing equipment.

Do I have to replace my router or ONT?

No, all equipment can continue to be used.

Is my current Wi-Fi setup still supported?

Yes, no changes needed!

Will a technician need to come to my home?

No, unless you would like to upgrade your speed to a higher tier. If you are interested in upgrading your speed, please call us at 832-791-1100.

Are there any new equipment fees?

Not at all.

Customer Support

Is the customer service phone number changing?

Same number as always 832.791.1100

Are support hours the same?

We will be offering 24/7 support!

Will I use a new customer portal?

Yes. Your email will be registered/activated during the migration, you will use the “Forgot Password” link the first time to set your own password and then log in to access the Ezee Fiber portal.

What happens to my existing support tickets or service requests?

No need to worry, your tickets will be taken care of!

Policies & Terms

Will the terms of service or privacy policy change?

Your contract terms of service will remain the same, unless you decide to change your service. However, as an integrated company, our policies have been harmonized and our terms are now posted in in a single location (https://ezeefiber.com/legal/).