Staying Connected During Inclement Weather with Tachus

Keeping your connection secure to communicate with loved ones and any necessary services is our priority during any inclement weather events.

Whether it’s freezes, hurricanes, or anything else Houston throws our way, we’re here to ensure that your internet remains online. 

This article intends to demonstrate the best ways you can prepare to keep your connection online during a hurricane, freeze or any other inclement weather event.

Keeping your Connection while your Power is Out

We’ve seen bad weather before. But even if your power goes down, Tachus will remain online.

Throughout Hurricane Beryl and the following weeks of power restoration, the Tachus network stayed online, providing families the internet services they needed to stay informed and in touch. 

This is because fiber internet is effectively weatherproof, providing consistent service even during Houston’s most inclement weather. 

Our network is installed underground and supported by a series of backup generators. This allows Tachus customers to utilize their service during inclement weather events if their homes are powered by commercial or generator electricity.

However, certain homes on generator power can have difficulty connecting to the Tachus network. Here are some best practices to stay connected during inclement weather.

Generators – Dirty vs. Clean Power

It’s important to note the difference between the type of power your generator can supply. While your generator may be able to keep your lights on, it is most likely supplying dirty power.

“Dirty power” refers to electrical power that is of poorer quality caused by fluctuations, noise, voltage spikes or other issues. While this type of power will keep your lights and heating on, it can affect the performance of sensitive electronic systems like modems and routers, causing them to disconnect from the network.

“Clean power” is the type of power you receive from your commercial provider. It’s steady and free from interruption or irregularities. The delicate electronic components within your modem and router need clean power to adequately operate and connect to the network.

Providing clean power to your modem and router is crucial for staying connected to the network.

How to get Clean Power while running a Generator

One of the best solutions to providing electronic devices with clean power is to use an Uninterruptible Power Supply (UPS) with Automatic Voltage Regulation (AVR) when using your generator. 

A UPS is a device that provides backup power to electronic devices when your commercial energy goes offline. It can be charged and store hours of energy, allowing you to connect multiple devices while there’s no power to your home.

Importantly, a UPS with AVR can help filter and stabilize the energy output from your generator, protecting your electronic devices from surges while providing a clean power connection for your internet equipment to stay online.

A UPS with AVR can be a beneficial investment for those utilizing generators during an inclement weather event. By ensuring a connection to clean power, you can easily connect to the Tachus network.

Check out some options for a UPS with AVR on Amazon.

Equipment Recommendations for Maintaining your Connection during a Power Outage

                  Generator Solutions: Inverter vs Portable

Inverter generators can provide clean energy for your devices. They are quieter, smaller and provide more consistent voltage than portable generators, however they are more expensive.

Portable generators can power your home but usually provide dirty energy which can cause difficulty connecting your Tachus modem and router. That’s why we recommend using an Uninterruptible Power Supply with AVR to power your equipment if using a portable generator. 

Check out Home Depot’s generator buying guide to see which option is right for you.

                  Portable Power Stations

Your modem and router can also connect to a portable power station. These devices are useful since they are lightweight, rechargeable and can provide clean power to efficiently connect your modem and router to the Tachus network. 

Portable power stations are versatile since they can maintain power to your modem and router while refueling or performing maintenance on your generator. They can hold onto battery life for hours and efficiently power your modem and router.

We recommend portable power stations from EcoFlow.

Rebooting your Modem and Router

If you’re still having trouble after connecting your Tachus devices to a generator and UPS, try rebooting your modem and router to potentially solve any connectivity issues.

1. Remove the power connection from both your modem and WiFi router.

• Wait 2 minutes and connect the power back to your modem (the larger black device with the thin fiber cord).

• After the modem completes power up, connect the power back to your WiFi router.

• Please allow 2 minutes for your WiFi router to complete start up process.

• If you are experiencing trouble only on a specific device (like a TV) that connects to your WiFi, also reboot that device after you have completed the steps above.

• If you continue to experience trouble with your Tachus internet service, please contact Tachus Customer Support via email.

• Otherwise, please call if necessary and we will support you as quickly as we can.

Communicating with Tachus about Service

We at Tachus work diligently to service our customers and reestablish connections as quickly as possible. 

If you need service during an inclement weather event, making a support ticket online will ensure that your request is seen and serviced faster than over the phone.

We guarantee that your service request will be attended to and completed as expeditiously as possible.

Make a service request here: https://tachus.com/contact/

If you’re unable to connect to the internet, please give us a call at 832-791-1100

Stay Storm-Ready with Tachus Fiber Internet

No more second guessing. With Tachus Fiber internet, you can keep your connection throughout the storm. 

As Houstonians, we understand the uncertainty that inclement weather can bring to our city.

Our top priority is keeping our communities connected, and we ensure that our resilient, weatherproof, fiber-optic network will keep you online, regardless of what Mother Nature throws our way.

Get ahead of the storm, check and see if Tachus Fiber Internet is available in your area today!

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