The DOs and DON’Ts of Your Tachus Modem
March 28, 2024 | Customer Support
During the installation day, a technician from Tachus will set up one of our Fiber modems in your residence. This modem is the link between your home and our fully fiber network, and it’s what your Wi-Fi devices will connect to.
If you’re not familiar with your Tachus modem, there’s no need to worry. Here are some fundamental guidelines for connecting to and utilizing our equipment.
The modem we’ll install is a Zhone, which will function as your Optical Network Terminal (ONT). This device will be a black, flat, rectangular box.
In case our technical support team ever instructs you to power cycle your modem, you’ll need to initially press the On/Off switch or disconnect your power cable, followed by a one-minute wait.
Subsequently, press the On/Off switch once more or reconnect your power cable. Avoid performing this action without consulting a technical support team member, and refrain from hitting the reset button.
And if you’re unsure what to do, please let our tech support know so they can walk you through each step. With this in mind, let’s go over a few more “DOs” and “DON’Ts” of your Tachus modem.
DO:
-If you’re experiencing problems with your connection, restart your Wi-Fi equipment first.
-Contact Tachus before power cycling your Tachus modem, and power cycle it only once you’ve been asked to.
DON’T:
-Don’t press the reset button on your Tachus modem. This will erase your equipment’s settings and may require one of our service technicians to come out and fix.
-Don’t tamper with your fiber line or try to relocate your equipment without our assistance. Contact Tachus before doing this.
-Don’t try to change your modem’s settings. This can erase our equipment’s settings and may require a field service technician to come out and fix.
Still have unanswered questions?
It is important to follow these guidelines to ensure that your Tachus equipment functions properly and to avoid any unnecessary service calls. If you are unsure about anything related to your Tachus equipment or internet connection, don’t hesitate to reach out to us at 832-791-1100 for assistance.
Our team is here to help and provide you with the support you need. Remember, it’s always better to be safe than sorry when it comes to handling your Tachus equipment. Thank you for choosing Tachus for your internet needs.
