TACHUS SERVICE AREAS

We had Tyler come out to install gigabit at our house, and he did an outstanding job! He was extremely knowledgeable, worked very quickly, and even went above and beyond by helping us set up our Wi-Fi Eero system. Tyler took the extra time to swap out the faceplate so no cable was hanging loose, leaving everything super neat and professional. He carefully set up the system on our filing cabinet, tidied up after himself, and patiently waited while I reset my Eero account since I couldn’t remember my password. He even gave us a quick and helpful lesson in low-voltage basics. Overall, Tyler was professional, efficient, and very personable. Thank you sooooo much! :)

Absolutely fantastic experience with Tyler! Tyler showed up right on time, was professional, friendly, and went above and beyond to make sure everything was set up perfectly. He explained the whole process, made sure the signal was strong in every room, and cleaned up after the install like he was never even there. You can tell he takes pride in his work—quick, efficient, and super knowledgeable. Internet is running perfectly and the whole experience was smooth from start to finish. Highly recommend Tyler if you want it done right the first time!

My wife and I switched to Tachus 2 years ago and couldn't be happier. We had cable through our local affiliate and there were always issues with service interruptions and slow speeds. We were also traveling a lot so paying for cable we weren't even home to watch. When Tachus announced they were putting fiber optic in our area we signed up, the price was so good and they said it would not go up. The installers ran the service lines out by the street so they didn't mess up our back yard like Xfinity did. Overall the service has been great, Tachus has generators for all their main branch units so they never go down after storms. Recently we did have an issue with a poor signal that kept cutting out. I called tech support and they tried trouble shooting over the phone but couldn't resolve the issue. The tech guy on the phone said he would contact the local support techs and send one to our house. I'm thinking, "oh sure, this will take a week or more". I was so surprised that we had a tech service guy call us and say he would be at our home within the hour! His name was Alphonso and he was just great. He figured out we needed a newer modem so replaced it as well as the patch cord from the modem to the wall connection as it had gone bad. He even showed my wife how to change some settings on here laptop to get it running faster! All this and no extra charges or anything. Good reliable service at a good price, we are staying with Tachus!

New internet install took less than 1 hour. The technician (Andres) was super nice and very professional; he explained exactly what he was doing and kept asking if we had any questions. I can highly recommend Tachus and their service!

Matt on Tech Support on Thanksgiving even did a heck of a job. My router was not working and he diligently worked on it, giving me very good directions until it started working again! Thanks Matt! It had been slow all week. Apparently it just shut itself down. Matt got it back working and in network. I hope I am saying that right. Boo yah! Yay!