TACHUS SERVICE AREAS

As a new customer, I had a fantastic experience during my internet installation thanks to Andres Mendoza. He was incredibly professional, courteous, and thorough from start to finish. Not only did he set everything up cleanly and efficiently, but he also went the extra mile by taking time to wipe down the area he worked in and walking me through the entire setup and troubleshooting process. It’s rare to come across a technician this thoughtful and detail-oriented. Andres truly set the bar for what a customer service experience should be. Thank you, Andres!

Tyler did an awesome job installing our Tachus internet! He was professional, friendly, and super efficient. He took the time to explain everything clearly and made sure the setup was clean and working perfectly before he left. You can tell he really takes pride in his work. Thanks again, Tyler – top-notch service all around!

First off, my inquiry phone call with Tachus was warm and responsive to my many questions. I wasn’t home when the fiber was brought underground to my home, but Terrence the installer kept the high bar set by the customer service team. He was professional and careful to attend to details as he got our house up and running. I am very pleased with how he respected my home and discussed placement of the thin fiber-optic line so my modem and router could be placed optimally. If the connectivity matches the customer service Tachus has provided us thus far, we are going to be very happy long-term customers.

I have really enjoyed my experience with Tachus so far. They are friendly, helpful and take the time to answer my many, many questions. I can talk to a live person who speaks my language as their first language (no disrespect to anyone else, it's just easier) without navigating through endless phone prompts. I talked with multiple people in their customer service department asking questions and getting everything setup before I started my service. Emily is the only person's name I remember, but they were all wonderful. Alfredo came out to do the actual in-home install and was excellent. He let was friendly, informative, and very attentive to detail (making wires, wall plates, etc. look nice and tidy). I am very happy with Tachus and grateful for the alternative to some other big internet companies.

I just received an install from technician Mike he was absolutely amazing. So polite very professional and respectful of my home. Not sure how service is just yet but the customer service is well above average. I can’t say enough great things about Mike. Thank you so much and he was quick. Made sure to walk me through the app and full explain it which I have never had. I have been in my home 1 year and this is the third provider and so far the absolute best of all. Thank you Mike for everything. Tachus he deserves a raise or promotion.